Our Story
My name is Gordon Cartnail. I am the creator and artist behind 112Rugs.
112Rugs offers a wide range of high-quality and stylish rugs for various decor styles and preferences. Our rugs are 100% handmade acrylic yarn rugs. We pride ourselves on providing exceptional customer service and strive to exceed our customers' expectations with our diverse selection and competitive pricing.
Whether you're searching for a luxurious area rug to enhance the elegance of your living space or a durable rug for your high-traffic areas, we have the perfect solution. With our commitment to quality and satisfaction, we aim to create a seamless and enjoyable rug-buying experience for all our valued customers.
FAQs
How DO I Submit My Payment?
You can pay for your rug via Paypal, Zelle, or Venmo. Upon your order confirmation, you will receive payment information. For additional questions or concerns, please reach out to customizedby112@gmail.com.
What if I want a custom design?
All custom designs can be requested through the form on the products page. Upon filling out the form, you will receive a response in 48 hours confirming your design and the associated cost.
What is the return policy?
There is a strict NO REFUND POLICY. Please see below for more information.
No Refund Policy
No Refund Policy:
Thank you for choosing to shop with us at 112Rugs. We take pride in offering high-quality rugs and ensuring customer satisfaction. Please take note of our no refund policy outlined below:
1. All sales are final: Once a purchase is made, it cannot be returned or exchanged for a refund. We encourage customers to carefully review their selections before finalizing their purchase.
2. Damaged or defective items: In the rare event that you receive a damaged or defective rug, please contact our customer support within 48 hours of delivery. We will gladly assist you in resolving any issues and provide a suitable solution.
3. Color and texture variations: Please understand that colors and textures may vary slightly from what is depicted on our website or in-store displays. Such variations are inherent to the nature of handmade rugs and should not be considered defects or grounds for a refund.
4. Change of mind: We understand that personal preferences can change. However, once a rug has been purchased, we cannot accept returns or offer refunds based on a change of mind.
5. Custom orders: Please note that custom orders, including rugs made to specific sizes or designs, are non-refundable once the order has been placed. We encourage customers to carefully communicate their specifications before confirming a custom order.
By completing a purchase with 112Rugs, you acknowledge and agree to adhere to this no refund policy. We appreciate your understanding and value your trust in our products.
If you have any questions or concerns about this policy, please don't hesitate to contact our customer support team. We are here to assist you.
Thank you,
112Rugs